Product information
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with original tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Signet is not responsible for shipping fees on items that were purchased in our online store that is being exchanged for another size or for store credit. Any shipping charges incurred due to exchanges or returns for store credit are the responsibility of the customer.
For international orders, the customer will be the one to shoulder duties and taxes as well, if there are any once it enters PH. We will also require you to ship the item via DHL, FedEx, or UPS only.
To start a return, you can contact us at info@thesignetstore.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@thesignetstore.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like undergarments (such as socks, underwear, and undershirts). Hemmed or soaked/washed denim may not be exchanged.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure the exchange is to email us at info@thesignetstore.com or you may contact us at +63 919 002 4870 (Imessage/ Whatsapp)
Refunds
We don't issue any refunds for any purchases made online or in-store but we can issue a store credit that you may use to purchase another item or can be used on your next purchase. Your store credit won't have an expiration date and can be used anytime.
Refund policy does not apply under the following situations:
If the product purchased has no imperfection or defect, or if not expired, the store may opt not to replace or refund
When the defects of the goods are due to the mishandling of the buyer
If the consumer had a change of mind
The sale of second-hand articles
F.A.Q
Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with original tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Signet is not responsible for shipping fees on items that were purchased in our online store that is being exchanged for another size or for store credit. Any shipping charges incurred due to exchanges or returns for store credit are the responsibility of the customer.
For international orders, the customer will be the one to shoulder duties and taxes as well, if there are any once it enters PH. We will also require you to ship the item via DHL, FedEx, or UPS only.
To start a return, you can contact us at info@thesignetstore.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@thesignetstore.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like undergarments (such as socks, underwear, and undershirts). Hemmed or soaked/washed denim may not be exchanged.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure the exchange is to email us at info@thesignetstore.com or you may contact us at +63 919 002 4870 (Imessage/ Whatsapp)
Refunds
We don't issue any refunds for any purchases made online or in-store but we can issue a store credit that you may use to purchase another item or can be used on your next purchase. Your store credit won't have an expiration date and can be used anytime.
Refund policy does not apply under the following situations:
- If the product purchased has no imperfection or defect, or if not expired, the store may opt not to replace or refund
- When the defects of the goods are due to the mishandling of the buyer
- If the consumer had a change of mind
- The sale of second-hand articles
